Frequently Asked Questions
Everything you need to know about keeping your elderly loved ones safe and connected
What Mary is and is not
We want you to know exactly what you are getting.
Mary is a friendly companion check-in service. She rings, chats, notices how your loved one sounds and tells you what she heard.
Mary is not an emergency service. She is not a replacement for a personal alarm, and she cannot send help to the door.
In an emergency, always call 000.
New to daily check-in calls? Read our guide to checking on a parent who lives alone
More guides: signs an elderly parent needs help, coming home from hospital and personal alarm or check-in calls
Getting Started
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Technical Support
Privacy & Security
Support, from a real person
Email andrew@careplans.io and we will reply within one business day. Once you are signed in, you can also use the feedback button in the app.
Email us: andrew@careplans.ioReplies within one business day. Or use the feedback button once you are signed in.
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