How we read connection

On your dashboard, your loved one's connection is shown as a direction over the last few weeks. Steady, stretched, or improving. We do not show you scores or thresholds because those belong with the care team, who are trained to read them.

The direction itself is built from gentle questions Mary asks during her calls. These are short, conversational, and have been validated in research over the last twenty years. Two different sets of questions look at two different things: how lonely your loved one feels day to day, and what kind of connection they may be missing (a close person versus a wider circle).

When the direction shifts to "stretched", that is your cue to lean in. A phone call from you, a visit, a shared memory: small, warm moves matter more than big plans.

Mary asks her questions verbatim, in her own voice, in the natural rhythm of the conversation. She does not assume, infer, or push. If your loved one would rather talk about something else, she follows their lead.

After each call, an analyst (an automated step, not a person reading the call) extracts only the answers your loved one gave in their own words. If a question was skipped, it stays skipped. Nothing is guessed.

Mary never gives advice after these questions. She does not tell your loved one to "call your family" or "go out more". The care team decides what to do, alongside your loved one.

Your loved one's clinical scores and the specific words they used in answering those scale questions stay with the care team. You see the direction of travel, the warm summary of the call, and the practical actions the care team has flagged.

If your loved one or their primary contact prefers to limit what family see, the care team can adjust your access at any time.