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    Careplans AI

    Emotionally intelligent voice AI for proactive healthcare

    careplans.io · B2Bnonni.ai · B2C
    EMERGENCE 2026 | CICADA | Four Seasons

    The Problem

    788K

    preventable hospitalisations every year

    $7.7B

    wasted on hospitalisations that shouldn't happen

    1 in 4

    hospital readmissions are avoidable

    The Solution

    Careplans AI makes daily proactive phone calls to patients and elderly individuals. Our AI doesn't just ask questions - it listens. Using real-time emotional intelligence, it detects changes in mood, confusion, or distress and immediately alerts care teams or family members.

    "I built this because my father lived alone, hours away, and I had no way of knowing if he was OK."

    - Andrew Payne, Founder

    How It Works

    Step 1

    Daily Call

    AI calls in their preferred language

    Step 2

    Emotion Detection

    Real-time voice tone analysis

    Step 3

    Smart Alerts

    Escalation when concerns detected

    Step 4

    Action Created

    Tasks assigned, families notified

    The Evidence: Phone Calls Work

    An Australian study of 3,000+ patients proved a post-discharge phone call made patients 25% less likely to be readmitted and avoided over $700,000 in costs.

    Hamar et al., Australian Health Review, 2018

    Why Now: Regulatory Tailwind

    Australia's Aged Care Act mandates proactive monitoring of elderly in care. Providers must demonstrate regular, meaningful contact. Careplans AI solves a problem that just became mandatory.

    Market Opportunity

    $12B

    Australian Aged Care

    4,000+ facilities, 240K+ home care packages

    $1.5B

    Hospital Readmissions

    600K+ avoidable hospitalisations annually in AU

    $52B

    US Readmission Market

    International expansion opportunity

    $65B

    Global Clinical Trials

    30% dropout rate = massive retention problem

    The Business Case

    Careplans AI | Emergence 2026

    What Makes Us Different

    • Emotional IntelligenceDetects 48 emotional states from voice in real-time
    • Proactive, Not ReactiveDaily calls. No app. No screen. Just a phone call.
    • Multilingual11 languages incl. Italian, Greek, Mandarin, Vietnamese
    • Automated EscalationInstant alerts with auto-generated action items
    • 19 Clinical FrameworksPost-surgical, aged care, mental health & more

    Languages: English · Italian · Greek · Mandarin · Cantonese · Vietnamese · Arabic · Hindi · Korean · Spanish · Filipino

    Business Model

    B2B: careplans.io

    Hospitals & aged care providers

    • $10-25 per patient / month
    • 12-month contracts, annual billing
    • Target: 80% of revenue
    • Sales: direct to care providers

    B2C: nonni.ai

    Families monitoring elderly relatives

    • $49 per family / month
    • Online acquisition, self-serve
    • Target: 15% of revenue
    • Consumer brand + feedback loop

    Traction & Milestones

    • Based at CICADA Health Tech Hub, Westmead Hospital
    • Co-founder Dr Ian Oppermann - former NSW Chief Data Scientist
    • 19 healthcare conversation frameworks developed
    • Active discussions: St Vincent's, large healthcare providers, HammondCare
    • ANDHealth+ grant application in progress (up to $5M non-dilutive)
    • 94% patient engagement rate in pilot programs

    Leadership

    Andrew Payne

    Founder & CEO

    30+ years enterprise technology. Former Senior PM - Data, Macquarie University. Managed $30M+ programs across government, telco, and higher education.

    Dr Ian Oppermann

    Co-Founder

    Former NSW Chief Data Scientist. Industry Professor at UTS. Deep expertise in data strategy, AI policy, and digital transformation.

    "We hear how you're really doing."

    andrew@careplans.io+61 411 999 904careplans.iononni.ai
    View brochure online
    See a live demo